Frequently Asked Questions

Everything you need to know about your CHOZEN shopping experience.

What is the standard shipping time for orders?

We offer standard shipping which typically takes 3 to 7 business days within the continental United States. International shipping times vary by location, usually ranging from 7 to 14 business days.

How can I return or exchange an item?

CHOZEN offers a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At CHOZEN, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually to ensure fair labor practices.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.